Welcome to the Student FAQ page. Here you’ll find answers to frequently asked questions about questions about campus computing, email, and student-specific issues/procedures. For assistance or to request services, submit a ticket at help.Grinnell.edu (Grinnell College credentials required for access). If you are new to Grinnell, check out the Technology Quick-Start Guide on GrinnellShare and the ITS GrinnellShare site for more information about technology resources.
General Questions
I’m experiencing technology issues. Who can I contact for help?
If you have a question or need help, Information Technology Services is here to assist you. Here’s how you can contact us:
In-person visit: on campus in the Forum upper-level center (open hours are 8 a.m. to 5 p.m. Monday through Friday)
By phone: x4901 or 641-269-4901
By email: ITservices@Grinnell.edu
Or online: help.grinnell.edu
While our Technology Services Desk located in the Forum is open from 8 a.m. to 5 p.m. Monday through Friday, we are available by phone 24/7.
I’ve heard the term “quota” associated with email as well as Microsoft OneDrive storage. Is there any difference between the two?
Users of Grinnell College’s network have two different quota allotments — one for email and another for OneDrive file storage. Email quota is the space allotted on the Grinnell Exchange Server (mail) that allows you to save your email messages. Your email quota is 99 GB, and your OneDrive storage quota is 1 TB.
Where are public printers located on campus?
For an up-to-date list of public printers available to students see the Student Printer Information on GrinnellShare.
All academic buildings and residence halls have print-only devices, and these are collectively known as the Student Printing Program.
How do I use the printers on campus?
To learn how to use the printers on campus see the Multi-Function Device Printing Program documentation on GrinnellShare. To print from your personal computer, you must have PaperCut and the printer you want to print to installed on your computer.
Where can I go to send or receive a fax?
Mail Services provides outgoing and incoming FAX services; FAX number: 1-641-269-3406.
Please specify the recipient’s name in bold on the front page. Outgoing transmission is available 9 a.m. to 4 p.m., Monday through Friday). The fee is $1.00 for the first page; 25 cents for each additional page.
What email program should I use to access my Grinnell account?
Use Microsoft Outlook to access your Grinnell College email account. Outlook is installed on all College-provided devices. You can install Outlook on a personal device. Download the Android or iOS app from the Google Play and Apple App stores. Instructions for installing Outlook and other Microsoft 365 applications are on GrinnellShare.
How do I access my email from off-campus?
With an Internet connection, you can access your Grinnell email account in a web browser at offce365.grinnell.edu.
How do I reset my password?
To change your password or unlock your account, you must enroll in Password Reset. Contact the Technology Services Desk at 641-269-4901 for assistance if you are unable to access Password Reset. Note: The Technology Services Desk cannot look up your old password and will never send you an email or call you to reset your password.