Siteimprove

Siteimprove provides online help, getting started videos, and other training options, all found through the Help Center and Academy menu.

From the help center, you can also ask questions of Siteimprove representatives. The company is very responsive.

Use the Help icon at the bottom right of the screen to access context-sensitive help.

Contact Communications and Marketing or Donna Dralus if you have specific questions, aren’t getting the reports you’d like to get, or want someone added to Siteimprove.

Although we don't offer classes on using the tools, we can answer questions and we’ll try to help you with anything that comes up.

When you log into Siteimprove, you'll start at a dashboard. From there, you can navigate to find extra tools, locate exactly where a broken link or misspelling appears, and link directly to our site to help you make changes.

Some frequently used reports and where to find them:

• Quality Assurance > Links > Broken Links or Pages with Broken Links
• Quality Assurance > Spelling > Find Misspellings or Pages with Misspellings...
• Quality Assurance > Spelling > Word Inventory (good if you want to find anyplace a particular word appears)
• Quality Assurance > Inventory > Links (good if you want to find links to a page you're planning on getting rid of)

• 
  When reviewing a page in Siteimprove, click the page title/URL to see the page itself.
• To edit a node or profile, click the CMS icon.

When you are checking broken links reported by Siteimprove, always click the link to see if it is broken for you.

• If so,
  • Replace the link with a new link, if possible.
  • If the information is no longer available on the web, remove the link. Reword the text if needed.
• If the link works for you,
  • Ignore the link the first time it shows up. A number of problems may cause links to be temporarily broken.
  • If the link continues to show up as broken in subsequent reports and it continues to work for you, it may be a site that blocks bots. You can tell Siteimprove to (dismiss) the broken link or let us know and we can do it for you.

To Tell Siteimprove to Ignore (Dismiss) a Link

1. Log on to Siteimprove, then go to Main Menu > Quality Assurance > Links > Broken Links. You can find links that require manual checks under Needs Review.
2. Dismiss the link.
   • Dismissing for now it means the link will not be reported unless the status code changes. This is the best option, since it will usually keep the link off your report but still let you know if something changes.
   • Dismissing forever means the link won’t appear on the report again, even if they break for good, so you will have to check the link.

You can access a tutorial by clicking on the help icon towards the bottom of the screen.

You should rarely if ever see an Unsafe Domain error on the Drupal site; we fix these as soon as we see them. However, if you ever do, please bring it to our attention immediately.

If Siteimprove doesn't recognize a word as correct, it reports it as either:

• A misspelled word — a word that has been confirmed as a misspelling.
  • Siteimprove marks a word as a misspelling by comparing it to a default dictionary of commonly misspelled words
  • We can also indicate common misspellings of words we use a lot, such as a common misspelling of a professor's name.
  • You can usually find the correct spelling through Siteimprove.
• A potentially misspelled word — the word is not in the dictionary Siteimprove uses, and has not been confirmed as a misspelling.

Words may be marked this way for several reasons:

• The word is really, honestly not spelled correctly. Solution: Correct the spelling.
• The word is not spelled correctly for Grinnell. For example, we use theatre, not theater. Solution: Correct the spelling.
• The word uses a non-standard spelling (and Grinnell doesn't). Solution: Correct the spelling.
• The word is a proper noun, spelled correctly. Solution: Tell Siteimprove to "ignore on this page."
• The word is in a foreign language and is spelled correctly. Solution: Tell Siteimprove to "ignore on this page." Check the page to make sure the word is marked to show the correct language. See “Set Language” on WYSIWYG Editors.
• The word is part of a quote of written material, and that's the way the original author spelled it. Solution: Tell Siteimprove to "ignore on this page." If the spelling is an actual error, you can add [sic] after it to indicate that the original text had the error. Contact Communications if you have questions.

WARNING: Please do not ever tell Siteimprove to "add to dictionary" or "ignore on all pages" without talking to us. Though you may use the word a lot, it may be a problem for the rest of the site.

To see the number of views and visits a particular web page or document receives:

• Log in to Siteimprove.
• In the main navigation bar on the left, go to Analytics > Content > All pages.
  • If you don't see the menu, click the menu icon (looks like three stacked lines possibly with “Menu” or “Show Menu”).
  • If you don't see Analytics in the menu, click either Main Menu or the Dashboard button to get to the correct level to see it.
• Use the search box on the right. (“Search in table by” if using a screen reader) to search using the URL or title of your content.

Tips:

• Use the Date Range field at the top of the page to limit or expand the time frame you are viewing.
• Use a portion of the URL to find all matching URLs. e.g. “/”
• On the Drupal site, for documents such as PDFs, search for the URL of the document itself. E.g. https://www.grinnell.edu/sites/default/files/docs/2021-11/SA_Oct2021_0.pdf

Note: If you can't see your page(s) in analytics, contact us and we’ll help set them up.