Ombuds Resources

Conflict Tips from the Ombuds

• The Gift of Feedback
• Email/Online Communication and Conflict Escalation

Grinnell College Resources

• Faculty Handbook
• Staff Handbook
• Student Handbook

Emergency Contacts

• Office of Campus Safety

Confidential Resources

• Student Health and Wellness
• Center for Religion, Spirituality and Social Justice
• Office of the Ombuds

General Conflict Management

• Talking Together: Setting Up Successful Conversations
• We Have To Talk: A Step-by-Step Checklist for Difficult Conversations
• Being Heard: Mental and Verbal Strategies for Getting Your Point Across
• Conflict Resolution Network
• High Conflict Institution
• Nonviolent Communication
• Mediate.com
• What Is Essential (previously Public Conversations Project)
• Association for Conflict Resolution

Employment Resources

• Employee and Family Resources - Employee Assistance Program, an employer provided benefit.
• Family Educational Rights and Privacy Act (FERPA) - Policies regarding privacy of student records
• Iowa Civil Rights Commission
• Iowa Workforce Development
• Equal Employment Opportunity Commission  (EEOC) - Federal discrimination laws and related information
• We Have to Talk: A Step-By-Step Checklist for Difficult Conversations  - By Judy Ringer
• Family Educational Rights and Privacy Act (FERPA)
• FERPA for Students
• FERPA for School Officials
• U.S. Equal Employment Opportunity Commission

Conflict Management Workshops

*Workshops run 30 - 90 minutes in length.

*All workshops are adaptable

1. Conflict Management 101

• Definition and Characteristics of Conflict
• Principles of Conflict Resolution
• Transforming Conflict

2. Crucial Conversations  (16 hours. Adaptable workshop)

• Moving from debate to dialogue
• Effective Communication
• Joint Problem Solving
• Resolving Individual and Group Disagreements

3. Preventing Conflict

• Conflict Management Styles
• Developing Competencies for Constructive Engagement
• Developing Strategies for Managing Anticipated Disputes
• Respect and Civility in the Workplace
• Abrasive Behavior in the Workplace
• Giving and Receiving Feed Back
• Managing Self and Others

4. Email and Conflict

• Email and Conflict Escalation
• Email Etiquette
• Email and Work-Life Balance
• Email and Confidentiality

5. Emotional Intelligence

• Elements of Emotional Intelligence
• Self Assessment Survey
• Application of Emotional Intelligence to Conflict management

6. Meeting Facilitation

• Preparation
• Breaking Roberts’s Rules
• Combining Utility with Productivity
• Creating Mutual Purpose

7. Getting To Yes

• Separate the People from the Problem
• Focus on Interests, Not Positions
• Invent Options for Mutual Gain
• Insist on Using Objective Criteria

8. Thanks for the Feedback – A workshop based on the work of Sheila Heen and Douglas Stone

Contact the Ombuds Office
641-269-9399
Ukabiala@grinnell.edu

On Our Bookshelf

Little Book Series

• The Little Book of Circle Process, Kay Pranis
• The Little Book of Restorative Justice, Howard Zehr
• The Little Book of Restorative Justice for Colleges and Universities, David Karp
• The Little Book of Dialogue for Difficult Subjects, Schirch & Campt
• The Little Book of Conflict Transformation, John Paul Lederach
• The Little Book of Race and Restorative Justice, Fania Davis
• The Little Book of Racial Healing, DeWolf & Geddes